SUPPORT
SHIPPING POLICY
Free Tracked Shipping Worldwide
Every order ships free, to every country we serve, with tracking included. There is no minimum spend and no threshold to reach. Shipping is already included in our prices, so the amount you see at checkout is the amount you pay.
Free shipping
On all orders, worldwide.
Tracked as standard
Every parcel ships with a tracking number so you can follow it from our warehouse to your door.
No hidden shipping fees
No surcharges, no weight-based extras, no regional add-ons.
Order Processing
Once you place your order, our team begins preparing your items right away.
Quality first
Every product is carefully selected, inspected, and packaged to ensure it arrives in excellent condition.
Processing time
Orders are typically processed within 1 to 3 business days, depending on demand. During peak periods or sales, processing may take slightly longer.
We prioritise careful handling and quality checks so you receive the best possible product.
Delivery Times
Estimated delivery: 6 to 15 days. For more accurate shipping times please consult the delivery times listed below for your country.
Delivery times are estimates and may vary due to factors such as customs clearance, weather conditions, or other unforeseen delays.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with your tracking number.
Track your shipment
Use your tracking number on our Order Tracking Page or the courier’s website.
Tracking updates
Please allow 24 to 48 hours for tracking updates to appear after shipment.
If you have not received your tracking email, or your tracking is not updating, please contact us and we will help.
Customs & Taxes
Our prices are inclusive of taxes. International orders may be subject to additional charges:
Duties and import taxes
Customs duties, import taxes and related fees are determined by your country’s customs regulations and are the customer’s responsibility.
Customs delays
We are not liable for delays caused by customs processing. For more information on potential fees, please contact your local customs office.
Important notice
U.S. customers
Due to recent tariff and import regulations, orders shipped to the United States are subject to the following conditions:
1 — Customs duties & import taxes
Depending on how U.S. Customs assesses your parcel, customs duties, tariffs or import taxes may apply, and these costs can add up. The amount varies by shipment and is set by U.S. Customs, not by us. Any such charges are collected by U.S. Customs upon entry and are the responsibility of the customer. They are separate from your product price, and your shipping is free either way. Many orders clear without any charge at all. We cannot predict or quote these fees in advance, so we recommend checking current U.S. import rules if you would like to know what to expect.
2 — Customs processing & delivery delays
Delivery times may be extended due to U.S. Customs clearance procedures. Customs processing times are outside of our control. Customers may contact U.S. Customs for guidance on potential delays before placing an order.
3 — Returns & refunds
Returns and refunds are available on U.S. orders under our standard Refund Policy, the same as every other country we ship to. Customs duties and import taxes already paid to U.S. Customs are not refundable by us, as those funds go to the U.S. government rather than to Modest Ones. You may be able to reclaim them directly from U.S. Customs.
4 — Customer responsibility
By placing an order for delivery to the United States, you agree to accept any customs charges associated with U.S. customs clearance. If customs fees are refused, the package may be held, returned, or destroyed by U.S. Customs. Where a parcel is destroyed or lost by customs after a refusal, we are unable to issue a refund for that order.
Contact Us
If you have questions or concerns about your order or shipping:
info@modestones.comOur customer support team responds within 24 hours on business days.