Welcome to Modest Ones, your trusted destination for elegant, high-quality products. We’re delighted to serve you and want to ensure you’re informed about our shipping process. Below, you’ll find all the details about order processing, shipping times, and tracking.

Order Processing

Once you place your order, our dedicated team immediately begins the meticulous process of preparing your items.

• Quality First: We carefully select, inspect, and package every product to ensure it arrives in perfect condition.
• Processing Times: Typically, your order will be processed within 1-3 days, depending on demand. Please note that during peak periods or sales, processing times may be slightly extended.

We prioritize quality over speed, and this attention to detail ensures you receive the best possible product.

Shipping Times

Estimated delivery: 6-12 Days

Please note: Delivery times are estimates and may vary due to factors such as customs clearance, weather conditions, or other unforeseen delays.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes your unique tracking number.

• Track Your Shipment: Use this tracking number on our Order Tracking Page or the courier’s website to monitor the progress of your delivery.
• Updates: Tracking updates may take 24-48 hours to appear after the order has been shipped.

If you encounter any issues with tracking or haven’t received your tracking email, please contact us for assistance.

Customs and Taxes

While our prices are inclusive of taxes in EUR, additional customs duties, import taxes, or related fees may apply for international orders:

• These charges are determined by your country’s customs regulations and are the customer’s responsibility.
• We are not liable for delays caused by customs processing. For more information on potential charges, please contact your local customs office.

⚠️U.S. Customer ONLY Policy

Due to recent tariff and import regulations, all orders shipped to the United States are subject to additional costs and conditions:

1. Customs Duties & Import Taxes

   • All customs duties, tariffs, import taxes, and related fees are the full responsibility of the customer.

   • These charges are not included in the price of your order or shipping fee. They are collected by U.S. Customs upon entry.

2. Customs Processing & Delivery Delays

   • Delivery times may be extended due to U.S. Customs clearance procedures.

   • Processing duration is outside of our control. Customers are advised to contact U.S. Customs directly for estimates on potential delays before placing an order.

3. No Returns or Refunds

   • Orders shipped to the United States are final sale.

   • We cannot accept returns, exchanges, or issue refunds due to tariffs, import costs, or customs delays.

4. Customer Responsibility

   • By placing an order for delivery to the United States, you agree to accept all related costs, risks, and responsibilities associated with U.S. customs clearance.

   • Refusal to pay customs fees may result in the package being held, returned, or destroyed by U.S. Customs. In such cases, no refunds will be issued.

Contact Us

If you have any questions or concerns about your order or shipping, please don’t hesitate to contact us.

• Email: info@modestones.com
  Our customer support team is here to assist you and will respond within 24 hours during business days.

Thank you for choosing Modest Ones. We’re thrilled to have you as a valued customer and are committed to delivering exceptional service and high-quality products with every order.