Order Processing

Once you place your order, our team begins preparing your items right away.

• Quality first: Every product is carefully selected, inspected, and packaged to ensure it arrives in excellent condition.
  
• Processing time: Orders are typically processed within 1–3 business days, depending on demand. During peak periods or sales, processing may take slightly longer.
  

We prioritize careful handling and quality checks so you receive the best possible product.

Shipping Times

• Estimated delivery: 6–12 days
  

Delivery times are estimates and may vary due to factors such as customs clearance, weather conditions, or other unforeseen delays.

Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with your tracking number.

• Track your shipment: Use your tracking number on our Order Tracking Page or the courier’s website.
  
• Tracking updates: Please allow 24–48 hours for tracking updates to appear after shipment.
  

If you haven’t received your tracking email or your tracking isn’t updating, please contact us and we’ll help.

Customs & Taxes

Our prices are inclusive of taxes in EUR, however international orders may be subject to additional charges:

• Customs duties / import taxes / related fees are determined by your country’s customs regulations and are the customer’s responsibility.
  
• We are not liable for delays caused by customs processing. For more information on potential fees, please contact your local customs office.
  

⚠️ U.S. Customers Only — Important Notice

Due to recent tariff and import regulations, orders shipped to the United States are subject to additional conditions:

1) Customs Duties & Import Taxes

• All customs duties, tariffs, import taxes, and related fees are the full responsibility of the customer.
  
• These charges are not included in your product price or shipping fee and are collected by U.S. Customs upon entry.
  

2) Customs Processing & Delivery Delays

• Delivery times may be extended due to U.S. Customs clearance procedures.
  
• Customs processing times are outside of our control. Customers may contact U.S. Customs for guidance on potential delays before placing an order.
  

3) No Returns or Refunds (U.S. Orders)

• Orders shipped to the United States are final sale.
  
• We cannot accept returns, exchanges, or issue refunds due to tariffs, import costs, or customs delays.
  

4) Customer Responsibility

By placing an order for delivery to the United States, you agree to accept all related costs, risks, and responsibilities associated with U.S. customs clearance.

If customs fees are refused, the package may be held, returned, or destroyed by U.S. Customs. In such cases, no refunds will be issued.

Contact Us

If you have questions or concerns about your order or shipping:

Email: info@modestones.com

Our customer support team responds within 24 hours on business days.