Refund policy

RETURNS, REFUNDS & EXCHANGES

You have 90 days from the day your order arrives.

	★ 1. Swap it free	★ 2. Keep it, 20% back	3. Send it back
You get	The right size, or any other piece you like	Keep your order, plus 20% of what you paid	All your money back
You pay	Nothing	Nothing	The return postage only
Post anything?	No	No	Yes, tracked post only
How long	A few days	About 2 days	Several weeks
Best if	The size is wrong, or you want something else	You want it sorted with no hassle	You want a full refund

Most people pick Option 1 or 2. They are free, and they are done in days.

If you want a full refund, here is what it involves:

Who pays the postage	You do. This is the only cost you carry
Booking the postage	You arrange it and choose a tracked service
Customs, duties and taxes	We cover these. You will never be asked to pay them
Where it goes	Our warehouse overseas
Time in transit	Several weeks
Tracking	Required. Without it we cannot see it arrived, so we cannot pay you
Condition on arrival	Unused, unworn, original packaging
When you get paid	After it arrives and we check it, then 5 to 10 working days

Choose this in the portal and we will send you the address.

That one is on us, not you.

Problem	What we do	You pay
Item is broken or faulty	New one sent, or all your money back	Nothing
Item arrived damaged	New one sent, or all your money back	Nothing
Wrong item sent	New one sent, or all your money back	Nothing

Just add a photo when you fill in the portal form.

If it comes back used or damaged, we may pay you less, or say no.

Step	What happens
1	Open the portal and fill in the short form. You need your order number
2	Pick Option 1, 2 or 3
3	We reply within 1 to 2 working days
4	We sort it out. If you picked Option 3, post it back and add your tracking number

Money goes back to the card you paid with. Give it 5 to 10 working days to show up.

Marked as delivered	Once the courier says your parcel was delivered to the address you gave, it counts as delivered. If you cannot find it, ring the courier to open a search and tell us so we can help
Wrong address	Please check it at checkout. If a parcel comes back because the address was wrong, you may need to pay to have it sent again

The law gives you extra rights. These come on top of everything above.

How long	14 days from the day your order arrives
Reason needed?	No. Change your mind for any reason
You get back	All your money, including standard delivery
You pay	Return postage only
What to do	Tell us within 14 days, then post it within 14 days of telling us
When we pay	Within 14 days of it reaching us

Whichever is better for you, this or our 90 day policy, is the one you get.

Email info@modestones.com and a real person will help you.