FREQUENTLY ASKED

Explore our Frequently Asked Questions (FAQ) page to find quick answers about our brand, products, shipping, returns, and more. Whether you’re curious about our collections, need help with your order, or have specific questions, this page is here to guide you. At Modest Ones, we’re committed to providing seamless support and ensuring your shopping experience is smooth and enjoyable.

Q1: What is Modest Ones?
A: Modest Ones is an online store dedicated to providing elegant and high-quality modest fashion products, including hijabs, abayas, accessories, and more. Our mission is to empower women through fashion that aligns with their values.

Q2: Where are you based?
A: We are based in Belgium and ship worldwide.

Q3: How can I contact you?
A: You can contact us via email at info@modestones.com for general inquiries or order-related questions. Our customer support team responds within 24 hours.

Orders

Q4: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

Q5: Can I change or cancel my order?
A: Yes, but only within 8 hours of placing your order. After this period, changes or cancellations are not possible. Contact us at info@modestones.com for assistance.

Q6: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment via our Order Lookup page or the carrier's website.

Q7: What if I don’t receive my order?
A: If your order hasn’t arrived within 30 days after shipping, you’re eligible for a full refund. Please contact us at info@modestones.com for help.

Shipping

Q8: Do you ship worldwide?
A: Yes, we ship to most countries around the world.

Q9: How much does shipping cost?
A: We made shipping FREE for you on ALL ORDERS. No hidden shipping costs and no added taxes at checkout: the price you see is the price you pay. (For orders to the United States, see Q11.)

Q10: How long does shipping take?
A:

• Order Processing: 1-3 business days.
• Shipping Times:
  • Belgium: 6-12 days
    Bulgaria: 10-16 days
    Canada: 7-12 days
    Denmark: 8-15 days
    France: 6-12 days
    Germany: 6-12 days
    India: 10-16 days
    Indonesia: 14-20 days
    Italy: 7-13 days
    The Netherlands: 6-12 days
    Singapore: 10-16 days
    Spain: 6-11 days
    Sweden: 7-12 days
    Switzerland: 6-12 days
    United Arab Emirates: 8-16 days
    United Kingdom: 5-12 days
    United States: 7-13 days

Q11: Will I be charged customs or taxes?
A: All prices on our site include taxes. For the UK, Canada, Australia, the EU and every other country we ship to, we cover all import duties and customs fees, so you will never pay anything extra on delivery. United States only: depending on how U.S. Customs assesses your parcel, import duties or tariffs may apply. These are collected by U.S. Customs and are the customer’s responsibility.

Products

Q12: What fabrics do you use for your hijabs?
A: We offer a variety of fabrics, including chiffon, jersey, modal, and silk blends. Each product description provides details about the material.

Q13: Are your products labeled?
A: No, our products are label-free to maintain a clean and elegant design. However, our packaging is beautifully branded.

Q14: How do I care for my hijabs?
A: We recommend hand washing or using a gentle machine wash cycle with cold water. Avoid harsh detergents and hang or lay flat to dry.

Q15: Do you sell matching accessories?
A: Yes, we offer a range of accessories, including undercaps, hijab magnets, and scrunchies, which complement our hijabs perfectly.

Payments

Q16: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, AMEX) and PayPal for secure and convenient transactions.

Q17: Is my payment information secure?
A: Yes, all transactions are processed through a secure payment gateway, ensuring your data is encrypted and safe.

Q18: Can I use multiple discount codes?
A: Only one discount code can be applied per order unless stated otherwise.

Returns & Refunds

Q19: What is your return policy?
A: You have 90 days from the day your order arrives. Items must be unused, unworn, unwashed, with tags on and in their original packaging. See our Refund Policy for all options.

Q20: How do I return an item?
A: Open our returns & exchange portal, fill in the short form with your order number and pick the option that suits you. We reply within 1 to 2 working days.

Q21: Will I have to pay for return shipping?
A: Swapping for another size or piece is free, and so is keeping your order with 20% back. Only if you choose to send it back for a refund do you pay the return postage, plus a $30 USD returns fee. If your item is faulty, damaged or wrong, you pay nothing.

Q22: What if I receive a defective or incorrect item?
A: Please contact us immediately with photos and your order number. We’ll resolve the issue by replacing the item or providing a refund.

Q23: When will I receive my refund?
A: Refunds are issued to the original payment method within 5 to 10 working days after the returned item is received and inspected.

Gift Cards

Q24: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be redeemed on our website. They make the perfect gift for loved ones.

Q25: Can I use a gift card with a discount code?
A: Yes, you can use a gift card and a discount code on the same order.

Customer Support

Q26: How can I contact customer service?
A: Email us at info@modestones.com, and we’ll get back to you within 24 hours.

Q27: What should I do if I haven’t received a response?
A: Please check your spam/junk folder. If you still don’t see a reply, reach out to us again.

Why Our Products Are Label-Free

At Modest Ones, we’ve chosen to focus on what truly matters—providing high-quality, modest fashion that blends elegance with practicality. Here’s why we’ve decided to keep our products label-free:

1. Cost-Effective for You

By skipping product labels, we avoid additional production costs such as custom tags or embroidery. These savings allow us to maintain fair and competitive pricing without compromising on quality. This means you can enjoy premium products at a price that fits your budget.

2. Minimalist Elegance

We believe in timeless designs that speak for themselves. Label-free products offer a clean, sleek look that is versatile and free of distractions, making them perfect for any style or occasion.

3. Environmentally Conscious

Choosing not to label our products reduces waste and minimizes the environmental footprint associated with extra materials and production processes. This is a small but significant step in aligning with our commitment to sustainability.

4. Beautiful Branded Packaging

While our products don’t have visible labels, we ensure every order comes in thoughtfully designed branded packaging. This provides a premium unboxing experience and is ideal for gift-giving.

5. Streamlined Operations for Faster Delivery

By simplifying the production process, we can ship your items faster without the added time required for custom labeling. This ensures your order arrives promptly while maintaining the same high-quality standards.

6. Inclusive and Accessible

We want our products to feel universally appealing and accessible to everyone. Without prominent labels, the focus remains on the beauty, functionality, and quality of the item rather than the brand name.

We’re proud to make choices that reflect our values of sustainability, simplicity, and customer-first thinking. If you have any questions about this or our brand, feel free to reach out at info@modestones.com.

FREQUENTLY ASKED